In a recent edition of Sky Mall (yes, I travel a lot), I saw an ad illustrating a new solar powered battery charger for the iPhone. I’m sure it is a must-have for those who brave the outdoors for extended periods of time. But what caught my eye was that the picture illustrating the device had

7 percenters are great communicators.  This means they understand that people are different and they have effective tools for communicating despite these differences. Keep in mind that while extroverts thrive in social settings, this setting is an energy drain for introverts.  A common misconception is that introverts are shy and don’t like to talk.  That’s

We’ve all heard that leaders are decisive. They makes decisions and they make them quickly. It seems that I’ve heard this a million times. And that’s why a study by Kimberlee Weaver, a psychologist at Virginia Polytechnic University, caught my attention. Weaver and her colleagues found something interesting that is important to decision-makers everywhere. When

You may have heard before that a key to building your employees self esteem is to praise and praise often. This sounds like great advice, but there is a right and a wrong way to offer compliments. Strangely enough praise can be a double-edged sword. It feels great in the moment when we hear applause

You may recall when you were a kid or when playing with your kids the activity of connect the dots.  The fun of this game is that as you connect the dots, assuming you do it correctly, the dots come together to reveal a bigger picture. The same thing goes for communication.  In fact, if you

The best form of customer service is getting it right the first time. But as we know, that doesn’t always happen. In doing training and consulting, I get to fly all over the world. And as unbelievable as it may be, when it comes to commercial travel, sometimes things don’t go as planned. Shocking…I know.