The best form of customer service is getting it right the first time. But as we know, that doesn’t always happen. In doing training and consulting, I get to fly all over the world. And as unbelievable as it may be, when it comes to commercial travel, sometimes things don’t go as planned. Shocking…I know.
Certainly success is a good thing. But that’s not to say that it doesn’t have negative consequences. (Is that a triple negative?) Anyways. In the real world, success is not always clear cut. Could we have been more successful? How might our current success impact future success? What tradeoffs did we make? In the academic world,
“Either you made a mistake or you don’t know what you’re doing. Which one is it?” One of my friends found himself on the receiving end of this question during a monthly financial meeting with the CEO, his boss, his colleagues and some of his direct reports. How do you think he felt after this
Remember, the best way to motivate others is to give them the opportunity to motivate themselves. Having your employees hit the ground running on Monday morning often has more to do with what you do on Friday than what you do on Monday. If you want to have a great Monday, you need to start preparing on
Companies understand that more than ever customers have choices. Our goal of course should be to help our customer make the best choice possible by choosing us over our competitors. One way to do that is to make it easy for people to buy from you. While this seems like common sense, not everyone follows
Clearly we are communicating more than ever with emails, blogs, texts, facebook, of course, the list goes on. The question is, are we communicating more or are we communicating less. One of the problems with digital communication is that we miss out on a huge percentage of the overall communication range. The Mehrabian studies indicate