You may have heard before that a key to building your employees self esteem is to praise and praise often. This sounds like great advice, but there is a right and a wrong way to offer compliments. Strangely enough praise can be a double-edged sword. It feels great in the moment when we hear applause

You may recall when you were a kid or when playing with your kids the activity of connect the dots.  The fun of this game is that as you connect the dots, assuming you do it correctly, the dots come together to reveal a bigger picture. The same thing goes for communication.  In fact, if you

The best form of customer service is getting it right the first time. But as we know, that doesn’t always happen. In doing training and consulting, I get to fly all over the world. And as unbelievable as it may be, when it comes to commercial travel, sometimes things don’t go as planned. Shocking…I know.

Certainly success is a good thing. But that’s not to say that it doesn’t have negative consequences. (Is that a triple negative?) Anyways. In the real world, success is not always clear cut. Could we have been more successful? How might our current success impact future success? What tradeoffs did we make? In the academic world,

“Either you made a mistake or you don’t know what you’re doing. Which one is it?” One of my friends found himself on the receiving end of this question during a monthly financial meeting with the CEO, his boss, his colleagues and some of his direct reports. How do you think he felt after this