The best form of customer service is getting it right the first time. But as we know, that doesn’t always happen. In doing training and consulting, I get to fly all over the world. And as unbelievable as it may be, when it comes to commercial travel, sometimes things don’t go as planned. Shocking…I know.
Certainly success is a good thing. But that’s not to say that it doesn’t have negative consequences. (Is that a triple negative?) Anyways. In the real world, success is not always clear cut. Could we have been more successful? How might our current success impact future success? What tradeoffs did we make? In the academic world,
Even if you’re not a professional speaker, you may have to make a presentation from time to time. Whether to your company’s Board, your boss, or even your customer. A lot of times we get so caught up in what we want to say that we overlook the most important part: the audience. Think about
Growing up, I was always a fan of options…choices. Clearly having more choices gives you more options and more chances of accomplishing your goal. But it has become clear that not everyone views options in the same way. I was recently speaking with a friend of mine who’s trying to start a family with the help of
“Either you made a mistake or you don’t know what you’re doing. Which one is it?” One of my friends found himself on the receiving end of this question during a monthly financial meeting with the CEO, his boss, his colleagues and some of his direct reports. How do you think he felt after this
“Will I?” or “I will.” Which one seems stronger. At first glance, the “I will” has a much stronger stance. It is solid. Stronger or not, the real question is, “Which statement produces better results?” Now it is not often that new ways to approach goal setting make their way onto the scene, but psychologist