Companies understand that more than ever customers have choices.  Our goal of course should be to help our customer make the best choice possible by choosing us over our competitors.  One way to do that is to make it easy for people to buy from you. While this seems like common sense, not everyone follows this path.  Think about websites that use CAPTCHAS (those are the distorted words that you have to decipher in order to prove you’re a real person when signing into websites).  If the difficulty is set too high with those robot-proof tests, we may find another ...

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At first glance, it makes sense that your personal life would affect your wallet. After all, bigger toys cost more. However, I’m not just talking about expensive hobbies. One of the biggest costs you can have is poor personal relationships. The cost of a divorce aside, think about the hidden costs. I’m talking about the personal problems, that are detracting from you doing your job and getting things done. Clearly, one of the most important characteristics of successful people is the ability to focus. Split mind equals split focus. Think about the problems that Tiger Woods has been having as he rejoins ...

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What stops you from getting what it is that you really want? Hopefully, the answer for you is nothing. If you have an answer, I’d like you to consider this. I recently came across an article on three war veterans who climbed Mt. Kilimanjaro. What was impressive is that there was only one good leg among the three of them. Yes. All three were amputees. Two of them had no legs at all! Their purpose, according to the article, was to show other people with disabilities that their disability doesn’t mean they can’t be active. While I certainly feel they accomplished that ...

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You’ve probably heard the phrase, “Make your vocation your vacation.” But I want to also add on the idea of location as being an important factor as well. For many of us, being a top performer also means spending a good deal of time at the office, wherever that may be. So making it a vacation, by doing what you love absolutely makes sense. But what about location, doesn’t that also have an effect on your happiness? Think of the last vacation you’ve taken. Where did you go? Chances are you went to a location that you like, whether it ...

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Clearly we are communicating more than ever with emails, blogs, texts, facebook, of course, the list goes on. The question is, are we communicating more or are we communicating less. One of the problems with digital communication is that we miss out on a huge percentage of the overall communication range. The Mehrabian studies indicate that 7% of our communication is verbal and the other 93% is communicated through voice tone and body language. This idea has been debated in recent years because if I tell you the latest stock market update, my nonverbal communication is going to have little ...

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